Terms & Conditions
By clicking the box next to this statement, “I agree to the above terms and conditions of the agreement”, you are agreeing to the following terms and conditions below:
- Change of passenger names is not permitted.
- Changes/cancellation of flights is not permitted. This means all ticket are sold as NON-REFUNDABLE, NON-CHANGEABLE and NON-CANCELLABLE.
- Charges may appear on your credit card under the name of the airline chosen, one of our ticketing partners and/or www.nPlaneSite.com. In some cases charges may be itemized per passenger.
- Processing/Automation Fees will be charged separately and are NON-REFUNDABLE.
- If paper tickets must be issued we will ONLY ship to the billing address on file and and shipping fees will apply. (Shipments in US/Canada only)
- Do not book a minor traveling alone. Please contact the airline directly.
Fares not Guaranteed until Ticketed:
The fare displayed on the website are not guaranteed until tickets are processed and your credit card has been charged for the transaction. If the fare is deemed not valid or unconfirmed by the airline you will be notified via email that your booking request will be deleted and your credit card will not be charged. If your credit card declines the fare is subject to change by the time it clears and a second attempt is made.
Double Check and Review of Itinerary:
You are responsible for double-checking that your itinerary is correct before submitting the final request. Make sure the dates displayed are the correct dates you want to lock in. In some cases, there may be an overnight stay between flights. Please look at the departure dates for all legs of your itinerary just to be sure. It is also important to look closely at the airport code that is shown, in case you need to transfer between airports to make a connection. This can happen in certain large cities that have multiple airports. Ie: New York, Washington D.C., Houston, Dallas, London, Paris, Tokyo, For example, your itinerary may have you flying into London-Heathrow and then flying out of London-Gatwick. This is a valid route and what you will need to do is take a shuttle from one airport to the next at your own expense. Make sure you allot enough time to make the change comfortably. We suggest 3-5 hours. Also, please double-check the passenger names that
you have entered because they cannot be changed later. The passenger names you enter MUST match the names on the passports or other form of identification you will be using for travel. Tickets are NON-TRANSFERABLE.
**Confirm names are spelled correctly and that you have not switched the first and last names around. If your name is different than how it appears on a passport, please enter the name as it appears on the passport. If you are not flying internationally, you must provide a driver's license or other government issued ID for check-in, and the name on the ID must match the ticket. Email us at help@nplanesite.com if you have any questions about names prior to making your booking. Please note once tickets are issued, name changes are not allowed by airlines.
Double Bookings:
If you make a mistake in a booking, DO NOT make a second booking before you inquire about canceling or changing the first booking. You will be charged a processing fee no matter if it is eventually changed or cancelled. *Original Processing/Automation Fees charged are NON-REFUNDABLE.
Confirmation of Booking:
You will receive an email from us if and when your booking is confirmed. If you do not receive an email it may be that you entered your email address incorrectly or your email service blocked the email. It is very important for you to make sure that you are receiving emails from us because we may need to communicate important information regarding your booking. Also make sure that your contact phone numbers are current and correct. We will not be held responsible for any issues arising due to your inability to be contacted.
Confirming Reservation and/or if Tickets are issued:
Most reservations can be viewed using www.checkmytrip.com moments after the booking has been requested. Your six-digit (letter and number combination) reservation code should begin with X, Y, Z, 2, 3 or 4. For checkmytrip.com, enter your last name and the reservation code provided to you on the confirmation page or via email. Once your reservation has been ticketed, your itinerary will display the ticket numbers for each passenger under “Ticket Issued.” If the reservation does not say ticketed within 72 business hours of the time you booked, please contact us via email right away at help@nplanesite.com so we can confirm your reservation was indeed ticketed or not. When viewing your itinerary on www.checkmytrip.com if it says you have been issued e-tickets you can use the “E-ticket receipt” button on the left side of the website to print out your details. If “E ticket Receipt” does not appear, your reservation has not yet been ticketed or you were issued paper tickets that you will receive in the mail. The six-digit confirmation code we give you is not the same confirmation code the individual airline uses for their system. They have their own code for the reservation, which you can find when viewing your itinerary.
Changes Made by Airlines:
Airlines reserve the right to cancel or change schedules without notice. Schedules shown are based on expected flying times as indicated by the airlines. Please re-confirm your flights with the airline at least 72 hours prior to your scheduled flight time. In the event an airline cancels or changes a flight requiring an overnight stay, we will not be able to offer any lodging compensation. This will be at the traveler’s own expense. Therefore, we strongly recommend purchasing travel insurance. Our agency is not liable for "acts of God," e.g. natural disasters, poor weather, aircraft equipment failures, and world health or war/political problems, and will not be liable for flight delays, forced cancellations or overbooking done by the airline, airline schedule changes, lost or damaged luggage, or fall-out from the bankruptcy status or liquidation of an airline. If flights are canceled by the airline for one of the above reasons, service-related fees will remain nonrefundable but the airline may allow refund of part or all of the base fare.
Paper tickets and Shipping fees:
Whenever possible we will issue an E-ticket (electronic ticket). However, sometimes your itinerary will require a paper ticket to be issued for example when multiple carriers (airlines) are used on certain itineraries. Sometimes it will look like you booked only one airline, but one or more of your trip segments is actually a code share (where a plane is being shared between two airlines). In these cases you usually will get paper tickets which you should receive within 3 business days. We will charge USD $19.00 to deliver your shipment via Fed-Ex, DHL, or UPS to the credit card billing address provided. (Signature required) These mail services cannot ship paper tickets to a PO Box or an APO Box. If your billing address is either a PO Box or APO Box, you will need to provide us with a physical address. Our agency is not responsible for delays or inconvenience caused by your providing a box address instead of the required physical mailing address. Additional shipping fees will be applied for shipping to Canada, Alaska, Hawaii or Puerto Rico. A minimum of USD $45.00 per transaction will be charged for international deliveries. Incorrect address information may result in additional charges and delays by the mail service. * Signing for tickets: We use Fed-ex, UPS, and DHL for shipping and require a signature for delivery by someone at your residence. If Federal Express currently has a "signature on file," which is permission from occupants of your residence to leave packages without a signature, then this constitutes your signing for the package and FedEx will leave the package at the entryway of your residence. Packages of airline tickets are not insured for the value of the ticket, and this is the industry standard.
Tickets Lost in the Mail:
If you have paper tickets and FEDEX, UPS or DHL loses your tickets or does not deliver them as soon as they say they can, please contact them directly with your tracking information so they can assist you in tracking your shipment. If time does not allow and you are unable to receive your tickets before you leave on your flight, then you will need to file a lost ticket application (LTA) with the airline at the airport and allow extra time for this when you leave home for your flight. There will be a processing fee implemented and you will need to buy new tickets from the airline and apply for a refund from the airline. Each airline has its own policies on this and they will advise at the counter.
International Flights:
International travel requires the need for valid travel documents such as: passport, visa, re-entry permit, health certificate, inoculation record, a return ticket, financial stability, continuance of your trip, and/or ANY combination thereof. The responsibility for the proper documentation rests with the individual passengers. Remember the passenger names you enter when booking must match the names on the travel documents you will be using.
Website Malfunction:
In the rare case that there is a technical error when you are submitting your booking request. It is your responsibility to contact us to find out if your booking was successful or not. If you are unsure whether or not your booking went through, please do not create another booking. Email us at help@nplanesite.com or contact your credit card company to ensure no charges have been processed.
CST# 2078295-40